Countrywide Insurance Services helplines

Our expert teams are available to help you with your enquiry or claim.

If you have a Buildings and Contents policy underwritten by Ageas

You can:

  • log a claim online at ageas.co.uk/claims
  • call 0345 120 8410

If your policy includes Home Emergency (optional cover), you can:

If you can smell gas, think there is a gas leak or suspect that carbon monoxide fumes are escaping from a gas appliance, call the National Gas Emergency Service on 0800  111 999 immediately.

If your policy includes Legal Expenses cover (optional cover) you can access the following:

  • Legal/Tax Advice service 0345 002 0391
  • Make a claim online at claims.araginsurance.co.uk
  • Identity Theft Service 0344 848 7071
  • Counselling Service 0344 893 9012
  • Health & Medical Information Service call 0345 002 0391

If you have a Buildings and Contents policy underwritten by AXA

You can:

  • Call 0345 521 3905
  • Access the domestic helpline (for practical help in emergencies) on 0330 024 6849

If your policy includes Home Emergency  (optional cover) call 0330 058 1638

If your policy includes Legal Expenses (optional cover) call 0330058 1641.

Mortgage Payment Protection Insurance

To register your claim, you can either:

Get in touch

Our teams are here to help you find the right cover.

Please let us know if you are experiencing financial difficulties or struggling to keep up with your payments. Call us on 01908 961399 and speak to our dedicated customer support team who will make every effort to assist you.

Personal protection

0800 2851098 Outline phone