Countrywide Insurance Services helplines

Our expert teams are available to help you with your enquiry or claim.

Claims and emergency helplines

Home insurance helpline

MortgageCare helpline

If it's not an emergency, you can register the claim online here, and an AXA claims handler will be in touch within 24 working hours* to discuss next steps.

*If you register your claim on a weekend, you'll receive a follow-up call on Monday


Other important telephone numbers

Legal helpline (if selected) 

This service is limited to legal advice on the telephone and subsequently confirmed in writing on request.

  • Homeowner: 0330 058 1641 
  • Landlord: 0330 058 1643 
  • Tenant: 0330 058 1642 

Home emergency (if selected) 

Please refer to your schedule which will include details of cover. Please read the Home Assistance section of your policy before you telephone. 

  • Homeowner: 0330 058 1638 
  • Landlord: 0330 058 1639

Get in touch

Our teams are here to help you find the right cover.

Please let us know if you are experiencing financial difficulties or struggling to keep up with your payments. Call us on 01908 961399 and speak to our dedicated customer support team who will make every effort to assist you.

Personal protection

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Home insurance

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