Treating customers fairly is at the heart of how we do business.
Treating our customers fairly has always been at the heart of how we do business. Our six key commitments ensure that you are treated fairly at every stage of your dealings with us, now and in the future.
Whilst we are committed to providing a quality service, we acknowledge that on occasions things can go wrong. In the first instance, speak to the representative that you dealt with. If, however, you remain dissatisfied, we have a dedicated team who will ensure your complaint is investigated fully.
Countrywide Mortgage Services and Countrywide Insurance Services are trading names of Countrywide Principal Services Ltd which is authorised and regulated by the Financial Conduct Authority (Firm Registration Number 301684). Registered Office: Countrywide House, 6 Caldecotte Lake Business Park, Caldecotte Lake Drive, Milton Keynes, MK7 8JT. Registered in England no. 01707341.
Please note: 0800 840 6792 and 0800 118 2825 are freephone numbers; some mobile providers may charge.
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If you wish to complain about the advice or service you have received from us, please read our complaints procedure.
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