COVID-19 Update 20th May
Latest advice & FAQs

Surveying

Covid FAQ

Covid Safe Compliance Certificate

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COVID-19 Pandemic and Covid Safe Compliance Certificate

The health and well-being of our colleagues, customers and communities is our utmost priority. Following the recent Government announcement we’re working hard to ensure that we can return to work in England whilst keeping everyone safe. Restrictions still remain in Scotland, Wales and Northern Ireland.

We are delighted that we are returning to physical inspections but this doesn’t mean we pick up where we left off. We will resume inspections, in line with guidance issued by the Government and the Royal Institution of Chartered Surveyors (RICS).

Read more in our Covid Safe Compliance Certificate

We have taken the time to ensure all the necessary health and safety measures are in place to protect our people and our customers. This includes issuing PPE (personal protective equipment) to our surveyors and providing training to our people on how to safely inspect your property.

How we conduct inspections safely

Please click to see a video that explains how we conduct inspections safely

View video Survey IconIcon set Survey

During our inspection we would require you to vacate the property. If this cannot be done, social distancing must be applied otherwise the surveyor will have to abort the inspection. 

The Social Distancing Requirements are as follows:

  • Stay 2 metres away from the inspecting surveyor at all times (preferably in a defined room until such a point the surveyor needs to inspect this room
  • Please ensure all internal doors and all areas made accessible internally and externally to avoid our surveyor having physical contact with the property
  • Please ensure all pets are kept restrained or isolated away from the surveyor during the inspection
  • The surveyor will require access inside and out of the property
  • Children and all members of the household must adhere to social distancing measures and if unable to vacant the property all need to isolate in one room for the duration of the inspection

If at any point during the inspection the surveyor has concerns in relation to health and safety they may have to abort and we shall contact you at a later date to confirm a re-arranged appointment.

Important

Our colleagues are working hard to deal with the backlog of appointments. Please help us keep our phone lines free for outbound calls by contacting your mortgage lender for any updates on your mortgage valuation. Thank you for your continued patience.

To read our full FAQs, covering all our services, please click on the following link, FAQs. Alternatively, please see our recently updated Surveying FAQs below:

Surveying FAQs

  • Covid Safe Compliance Certificate Chevron Down IconIcon set Chevron Down

    The health of our customers, colleagues and communities is of the utmost importance to us and whilst these are uncertain times we want to reassure you that our focus and dedication remains to help all our customers with surveying advice. As part of this we now have a signed declaration of government compliance.

    Covid Safe Compliance Certificate

  • I’ve applied for a mortgage, what happens next? Chevron Down IconIcon set Chevron Down

    Many customers may have the same concerns and lenders will be experiencing high call volumes. If you have used a broker they may be able to guide you through this process or speak with your lender to ask about what happens next.

  • Can you value my property for mortgage purposes during the COVID-19 pandemic? Chevron Down IconIcon set Chevron Down

    Yes, we are still providing mortgage valuations for our clients. However, due to the current lockdown on non-essential travel in Scotland, Wales and Northern Ireland we are not undertaking any valuations that require us to undertake an inspection of the property.

    We moved quickly following the lockdown and by working closely with our lender clients we expanded our innovative remote valuation service to allow us to complete more cases and keep the market moving. 

    Not all cases are suitable for a remote valuation and we can only act on the instructions received from your bank or building society if you have a chat with them they’ll let you know what will happen with your application.

  • Why isn’t my property suitable for a non-physical valuation? Chevron Down IconIcon set Chevron Down

    We work with our mortgage lender clients to determine which properties are suitable for a remote valuation. We adopt a risk based approach and consider a number of factors including the value of the property, the size of the loan, property age and type and its location. As such not all properties will meet the individual lenders requirements.

  • The property is empty, why can’t you carry out the inspection? Chevron Down IconIcon set Chevron Down

    In line with the latest Government guidance we will resume inspections of vacant properties in England.

    In Scotland, Wales and Northern Ireland the devolved administrations advice is to avoid all non-essential travel and to work from home and we have ceased all physical property inspections.

  • When will you be arranging surveys again? Chevron Down IconIcon set Chevron Down

    We are now undertaking survey inspections in England. In Scotland, Wales and Northern Ireland the devolved administrations advice is to avoid all non-essential travel and to work from home and we have ceased all physical property inspections.

    We are here to help all homebuyers with their purchase decision. Please contact us at HomeFact@countrywide.co.uk

  • I’ve received my survey report and I have some questions, can you help me? Chevron Down IconIcon set Chevron Down

    We have people on hand to assist our customers. Please contact us at surveying.insight@countrywide.co.uk and we will be able to help you.

  • I’m buying a new home and I need a survey, what should I do? Chevron Down IconIcon set Chevron Down

    We are now undertaking survey inspections in England. In Scotland, Wales and Northern Ireland the devolved administrations advice is to avoid all non-essential travel and to work from home and we have ceased all physical property inspections.

    We are here to help all homebuyers with their purchase decision. Please contact us at HomeFact@countrywide.co.uk

  • I’ve instructed you to do a survey, what should I do now? Chevron Down IconIcon set Chevron Down

    One of our team will have contacted you and you will have instructed us either to place the survey on hold until we are able to inspect the property or you will have cancelled the instruction. If your circumstances change contact us at surveying.insight@countrywide.co.uk

    We would like to take this opportunity to thank you once again for your patience during these extraordinary times.

  • Should I take the risk and proceed with the purchase if I have not had a survey? Chevron Down IconIcon set Chevron Down

    A survey helps you make an informed decision about the condition of the property. Without this knowledge, you may experience problems with the property when you move in. Or there could be defects which could be costly to put right.  

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