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Corporate services

Countrywide Surveying Services (CSS) is an award-winning, leading supplier of valuation panel management services, residential valuations and surveys in the UK. We panel manage and undertake valuations for the majority of UK mortgage lenders.

We employ over 700 personnel, including over 450 in-house RICS qualified Registered Valuers covering most UK postcodes including Northern Ireland. Our panel management service covers the whole of Britain, extending across England, Scotland, Wales and Northern Ireland.

In response to growing capacity needs of the industry, we actively promote new talent. Through our Surveying Academy Programme, we support an in-house AssocRICS trainee surveyor scheme and career development of Chartered Surveyors. Our multi million pound investment is fully endorsed by RICS and continues to increase industry capacity year on year. We are also committed to deliver against six core people-focused principles, which drive inclusivity within our business and across the profession.

Our service

We offer a full range of valuation, survey and panel management services, and through innovative collaboration, work in partnership to meet all of your needs. Our in-house Surveyors operate using market leading tablet PC technology for on-site inspections and to collate, prepare and quality control their valuation reports and customer surveys. We require all of our Panel Valuers to undertake similar reporting and control processes.

Our people

We employ Chartered Surveyors who are also RICS Registered Valuers to provide technical advice and support within our central teams. Across our surveyor community, they offer thought leadership on policy matters, surveyor guidance together with fraud and risk and construction issues. Members of our senior management team represent their peers within the sector, including:

  • Chairing the RICS Residential Professional Group Board and Survey and Valuation Working Group.
  • Contributing to the cross industry group developing UK Professional Survey Standards.
  • Representing surveying practice in Scotland as part of RICS Scotland.

Our awards

Our leading services to homeowners and lenders have earned us many industry awards awards over the years, with the accolades recognising our exceptional customer service, use of technology and innovation. 

Our most recent awards include:

  • Customer Service / Treating Customers Fairly - Non Lender - Mortgage Finance Gazette Awards 2022 (Winner)
  • Best Use of Technology - Non Lender - Mortgage Finance Gazette Awards 2022 (Winner)
  • Innovation - Mortgage Finance Gazette Awards 2022 (Highly Commended)
  • Best Surveying Firm - Mortgage Finance Gazette Awards 2022 (Highly Commended)
  • Best Surveying Firm - Mortgage Finance Gazette Awards 2021 (Winner)
  • Customer Service / Treating Customers Fairly - Non Lender - Mortgage Finance Gazette Awards 2021 (Winner)
  • Best for Innovation - Non Lender - Mortgage Finance Gazette Awards 2021 (Highly Commended)
  • Best Surveyor - Equity Release Awards 2021 (Winner)

Quality assurance

We are an ISO 27001:2013 certified business, one of the few Surveying businesses in the UK to hold this certification, and take the management and confidentiality of information seriously. As part of our accreditation we have developed policies and procedures to ensure information standards are embedded within our organisation and subject to periodic testing.

As you would expect from the Countrywide Group, our business is regulated by the Royal Institution of Chartered Surveyors. As a firm regulated by RICS, we are subject to independent audit on valuation practices and professional standards adopted across our business. This is supported by our ISO 9001:2015 certification which is an international quality control standard.

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