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Countrywide is celebrating after winning Gold for both 'Best Large Estate Agency Group’ and ‘Best Large Letting Agency Group' at the prestigious ESTAS Customer Service Awards 2022, the biggest awards in the UK property industry.
The national estate agency and property services group also won Gold in the Best National Conveyancer category, as well as scooping 75 further regional and local awards.
The winners were announced at the largest event in the property industry, held on Friday 14th October 2022 at the Grosvenor House Hotel in London and hosted by the country’s favourite TV property presenter, Phil Spencer. Now in their 19th year, the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 200,000 customer review ratings.
David Plumtree, Group Estate Agency Chief Executive at Countrywide’s parent company, Connells Group, says, “This is another significant achievement for our colleagues and branches across the Countrywide network. The ESTAS awards are based on real customer reviews, giving a true reflection of the extraordinary levels of customer service that our branches provide, and making the achievement of winning 78 awards nationwide all the more impressive. We’re immensely proud of the hard work and dedication that all our Countrywide colleagues have put in this year, and would like to congratulate them all on achieving this fantastic accolade.”
Jonathan Simpson, National Operations Director of Countrywide (Sales & Lettings North), adds: “What a fantastic achievement being recognised by our customers as the Best Estate and Lettings Agent in the respective towns. I am really proud, especially through the challenging months. Thank you to all our customers who took time out to recognise the fantastic service we provide.”
Chris Rosindale, National Operations Director of Countrywide (Sales & Lettings South), adds: “What a remarkable achievement for the branches and staff across the business, who have proven themselves once again to be amongst the best in the industry and, with these reviews being based on real feedback from our local clients, it’s a special award to win. These awards are a true reflection of the passion and tenacity our teams have on delivering exceptional service. We’re extremely proud of the hard work and dedication that all our Countrywide colleagues have put in this year, and I would like to congratulate them all as this is the one award all agents strive to win.”
Ben Marley, Commercial Director at The ESTAS said, “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Nineteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer, mortgage broker or suppliers can win in the property industry.”