Complaints procedure

We work hard to ensure your transaction goes smoothly. If you have any concerns, we want to put things right.

Making complaints with confidence

Countrywide Conveyancing Services complaint handling procedure

Tell us about it

If you have concerns with our service, please call the team number provided to speak to the Team Manager who will investigate and try to resolve your concerns. If they are unable to do this immediately, they will acknowledge your complaint in writing within 48 hours and formally respond within seven working days of receiving your complaint.

What happens if we cannot reach an agreement?

If your complaint has not been resolved, please write to the Operations Director at our office. Your letter will be acknowledged within 48 hours and a formal response provided within seven working days of receiving your complaint.

What happens if my complaint has not been resolved?

We would always want to settle your complaint personally but if we cannot do so you can contact the Legal Ombudsman at:

Legal Ombudsman
PO Box 6806

Tel: 0300 555 0333

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out abou the problem. If you wish to refer your complaint to the Legal Ombudsman, this should be done within six months of receiving our full written response to your complaint.

Contact us

To discuss our services, please contact one of our regional centres: