Countrywide scoops top awards at industry ‘Oscars’

Countrywide Residential Lettings

Monday, June 15, 2015

Countrywide plc, has received the gold award for ‘Best National Lettings Agency of the Year’, and the silver awards for ‘Best London Agency’ for John D. Wood & Co. and ‘Best Property Management Agency’ at the Lettings Agency of the Year Awards 2015 held in association with The Times and The Sunday Times on Friday 12th June.

The very best letting agents from across the UK attended the event and Marathon world record holder, Paula Radcliffe presented the awards at a luncheon ceremony, at the Lancaster Hotel, London. The awards are judged by a panel of industry experts and are one of the most well-known and prestigious events in the industry’s calendar.

The judges praised Countrywide, saying that: “Countrywide Residential Lettings is the UK’s largest specialist lettings business, offering a range of tailored rent and lettings services and property management expertise to landlords and tenants across the UK. With over 400 offices nationwide operating under locally recognisable brands, they have over 100,000 properties under management across the UK and have thousands of applicants registering with them each week. The directors believe in offering fantastic customer service and every branch is audited weekly via a mystery shopping exercise.”

Commenting on the award won, John Hards, Managing Director, Countrywide Residential Lettings, said:

 “We are delighted to scoop these awards, which are a testament of the ongoing commitment of our staff and their expertise in so many areas which has been recognised by the panel of industry judges. We pride ourselves in demonstrating the evolution of our business and growth strategy through innovation and winning these awards is another great achievement for Countrywide Residential Lettings.

“Our aim is to attract and retain the best talent in the industry. We provide a wide range of staff training and development programmes as well as reward and recognition schemes for best performance as it is our staff that represent our business and meet with our customers on a daily basis. In July 2014 we were proud to launch our third Graduate Management Programme, which offers our young people the opportunity to develop their skills and take the first steps in their careers.

“Our continued growth has enabled our many talented staff to progress within the business and it is through their learning’s and success that we can offer good customer service to our landlords and clients, who are at the heart of our business.”

Commenting, Christopher J Hamer, Chairman of Judges, said:

“Over the years that I have chaired the judging panel the approach of the panel has always been to listen to the recommendations from an individual judge, to test those recommendations, to discuss (frequently robustly) and to reach a considered and joint decision on which agent should qualify for what award. In that time however the approach has developed such that the judges’ consideration places great emphasis on customer service. Many agents will declare customer service as key to their business but those agents that show real application and evidence of how they ‘walk the talk’ will always be in with a heightened chance of gaining the top award. And to my mind a key element of ensuring staff focus on customer service is structured training and development.”


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