Next Intelligence launches protection help desk for advisers

Mortgage Intelligence

Monday, June 16, 2014

Next Intelligence, part of Mortgage Intelligence, today announces that directly authorised members of its Mortgage Club will now have access to a telephone protection help desk.

After a successful pilot of the service which was launched earlier this year, feedback from members has been very positive.  Advisers say that the help desk provides them with the tools and support needed when offering a tailored protection solution to customers, including research and sourcing guidance from whole of market providers for mortgage protection, income protection, critical illness and life insurances.

The service removes the need for advisers to liaise with product providers, giving them more time to concentrate on advice needs, rather than making numerous phone calls to check the individual circumstances.

Commenting Bernie Buron, National Protection Manager, Mortgage Intelligence, says:

“As the UK economy continues its recovery, our advisers are busier than ever. The increased level of mortgage business and the recent implementation of the Mortgage Market Review (MMR) have put advisers under extreme pressure, not only to provide the best advice to customers but also to manage much heavier levels of administration”

Commenting Sally Laker, Managing Director, Mortgage Intelligence, says:

“Feedback from members suggested that a protection help desk, in addition to the existing mortgage help desk we have in place, would be extremely valuable to them. Based on this feedback we took the opportunity to run an initial pilot for the service, which has been very well received. It has substantially increased our daily enquiries and we are now delighted to be able to offer this facility to all of our club members.”

In order to access the protection help desk, directly authorised advisers are invited to join one of Next Intelligence’s highly successful and competitive protection panels. To find out more about the service advisers can visit the website or contact the protection help desk advisers on 08451 307 446.


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