Countrywide plc sweeps the board at the ESTAS Awards

Countrywide plc

Friday, May 16, 2014

Countrywide plc, the UK’s largest property services group, won 18 awards at the prestigious Estate & Letting Agent Awards 2014 (ESTAS 2014), for delivering outstanding customer service. 

The UK’s largest estate and lettings agency group received a number of regional awards and won top accolades in the following national chain categories: Best Large Chain (Lettings) and Best Large Chain (Sales), which Countrywide plc has won for the sixth consecutive year, and Best Estate and Lettings Agency Group.

The awards were presented by TV property expert Phil Spencer at a luncheon ceremony at the Hilton Park Lane Hotel, London. The event was attended by 700 of the UK’s top estate and letting agents and suppliers to the industry.

The ESTAS awards, now celebrating their 11th year, are the only industry awards based purely on the votes of buyers, sellers and landlords. The annual awards recognise the best offices in the UK for delivering outstanding customer service and customers are asked to vote for estate and letting agents based on their experience in 2013. Hundreds of agents from across the UK took part and over 32,000 questionnaires were completed by customers during the competition, making it the biggest consumer survey of its kind in the property industry. 

Commenting Bob Scarff, Managing Director of Estate Agency, Countrywide plc, said:

“We take great pride in being voted Best Large National Chain (sales) for the sixth year running and winning the new combined award for Best Estate and Lettings Agency Group is a fantastic achievement. Our customers are at the heart of our business and these awards comes off the back of our significant investment in a customer focussed employee programme, to continually improve our service and ensure our approach and methods of communication are aligned with our customers. These awards are testament to the confidence that our customers have in the excellent service provided by Countrywide across the UK.”

Commenting Nick Dunning, Group Commercial Director, Countrywide Residential Lettings, said:

“We are delighted to win these awards which are voted by our customers and are testament to the hard work of our letting agents and the customer service they provide. It is important to us to ensure that our customers feel valued and satisfied with the service they receive.”

Phil Spencer, who has hosted the ESTAS every year since their inception a decade ago, said:

“The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives.  An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job.  In a world where it’s becoming increasingly difficult to make contact with a real person in a company, isn’t it so refreshing that you can phone almost any estate or letting agent in the UK and get straight through to a real person.  The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back”.


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