Tuesday, April 23, 2013
Countrywide plc, the UK’s largest property services group, has scooped the coveted Gold Award in the national category for Best Large Chain at the ESTAS, the prestigious Estate & Letting Agent Awards 2013. This marks the fifth consecutive year that Countrywide has won the award for delivering outstanding customer service.
The award was presented by TV property expert Phil Spencer, at a luncheon ceremony at the HiltonParkLaneHotel, London. The event was attended by 600 of the UK’s top estate and letting agents and suppliers to the industry.
The ESTAS awards, now celebrating their 10th year, are the only industry awards based purely on the votes of buyers, sellers and landlords. The annual awards recognise the best offices in the UK for delivering outstanding customer service and customers are asked to vote for estate agents based on their experience in 2012. Hundreds of agents from across the UK took part and over 23,000 questionnaires were completed by customers during the competition, making it the biggest consumer survey of its kind in the property industry.
Bob Scarff, Head of Estate Agency, Countrywide plc, said: “We take great pride in being voted Best Large National Chain for the fifth year running. Our customers are at the heart of our business and this award is testament to the confidence that our customers have in the excellent service provided by Countrywide across the UK.”
Phil Spencer, who has hosted the ESTAS every year since their inception in 2004 said: “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver.”
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