Countrywide scoops top industry award for anti-fraud measures


Thursday, November 22, 2012

Countrywide, the UK's largest property services group, including the largest estate agency and lettings network, collected a top prize at the Mortgage Finance Gazette Awards 2013, held in London on Wednesday 21st November.

Countrywide Surveying Services and Countrywide Conveyancing Services scooped the award for Best Anti-Fraud Measure, which was nominated by people from within the industry and judged by a panel of industry experts who chose the winner.

Countrywide Surveying Services and Countrywide Corporate Property Services were highly commended at the awards in the category of Excellence in Customer Service/Treating Customers Fairly for non-lenders. 

Commenting on the award for Best Anti-Fraud Measure, Alyn North, Managing Director of Countrywide, said: "We are delighted to scoop this award, which is testament to our anti-fraud measures embedded throughout our company. We are committed to fighting fraud and are the first and currently only company of our size and kind to achieve ISO/IEC 27001:2005 Certification, which covers our core business-to-business trading divisions and sets us apart from our competitors."

At last year's Mortgage Finance Gazette awards, Countrywide Conveyancing Services were highly commended in the Innovator Award for Non-Lenders.

Paul Chapman, Managing Director of Countrywide Surveying Services, said:  "We are delighted to pick up the award for anti-fraud measures and to be highly commended for our customer service. We have developed key commitments, which outline the standards of service that customers can expect, including reassurance that treating customers fairly is at the heart of every decision at every stage of their dealings with us."

We would like to thank everyone who voted for us and we look forward to working with you in 2013.


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