Our vision and values

We strive to ensure that our people are connected to our purpose, inspired to be the best they can be, feel valued, are engaged and committed to providing a brilliant customer experience.

Our vision

Our vision is to be the provider of choice for residential and commercial property services in the UK. Our aim is to deliver sustainable shareholder value through attracting and retaining the best people in our industry and delivering market-leading services across all our channels for our customers in Sales and Lettings, B2B, Financial Services and commercial (B2B) sectors.

Our values

  • Responsible - we do the right thing. We listen, take time to understand and always tell the truth.
  • Personal - we are a people business. We care about our customers and each other. We have fun.
  • Straightforward - we keep it simple, dealing with the complicated things so our customers don't have to.
  • Passionate - we love working with property and we work hard, knowing that what we do really matters.