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22 October 2019
Countrywide Conveyancing Services won Gold in the Best National Group category at the prestigious ESTAS Customer Service Awards for 2019, the biggest awards in the UK conveyancing sector.
The winners were announced by Phil Spencer, the TV property expert at a glamorous dinner and ceremony at the Grosvenor House on Park Lane in London. The event was attended by 400 of the UK’s top property lawyers.
Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the audience “The ESTAS encapsulates what your typical conveyancer is trying to do which is provide a simple and transparent service for their clients. there is a real opportunity for high street firms right now to show the general public that service does really matter, traditional conveyancers do an incredible job for their clients in a process that is littered with potential pit falls and it’s time to promote that fact.”
The ESTAS Awards determine the best conveyancing firms in the UK based purely on feedback from clients who are asked a series of questions via the ESTAS Customer Feedback Platform which is designed exclusively for property professionals. A record 45,000 customers have submitted an ESTAS survey so far this year, 9,000 of them for conveyancing firms.
Firms were recognised in 14 regions around the UK with awards for best regional and national groups.
Darren Hall, Director of Operations at Countrywide Conveyancing Services said: "We are absolutely thrilled to be awarded as Best National Group, it really is superb acknowledgement for the hard work that our people put in to this business day in and day out. It means so much to us as we know it’s our customers who have judged our performance, based on their experience with us, so there is no better recognition for a business. We are a people business, our people make us great."
Simon Brown Founder of the ESTAS Group said: "At ESTAS through our customer review platform we highlight exceptional service from conveyancers, agents and mortgage advisers. We help keep teams focused on that crucial service delivery and give them the chance to be recognised each year at the awards. We’ll continue to fly the flag for all the really good property professionals involved in the house moving process, helping to build trust and raise service standards across the industry."