Tuesday 24 October 2017

Countrywide Conveyancing Services win new customer service award at The ESTAS

Countrywide Conveyancing Services has been named ‘Best National Group’ gold winner at The ESTAS Conveyancer Awards 2017.

The prestigious awards event took place at The Grosvenor House Hotel in London’s Mayfair on Friday 20th October, and presented by TV property expert and ESTAS Brand Ambassador Phil Spencer.

The ESTAS Conveyancer Awards is the biggest award scheme in the UK, and are the only industry awards where winners are decided purely on the basis of customer feedback. Over 5,000 customers completed a survey providing 125,000 pieces of data relating to customer service delivered by all the conveyancers taking part. The prestigious awards are backed by the Conveyancing Association and The Society of Licensed Conveyancers.

Paul Wareham, Managing Director of Countrywide Conveyancing Services said:

“We take great pride in winning this award, especially as it is voted for by our Conveyancing customers. Our customers are at the heart of our business and we are passionate about the service we deliver to them. I am delighted our customers recognise that we can provide an exceptional customer experience at scale, a service that our whole business can rightly be proud of.”

Simon Brown, founder of The ESTAS said:

“Like it or not we live in a world where the consumer decision making process is influenced more and more by customer reviews so The ESTAS provides a kite mark of excellent service for any property professional involved in the home moving process.”

Carole Marsden Commercial Director at headline sponsor SearchFlow said: “SearchFlow are very proud to be sponsoring The ESTAS.  The awards are unique because the judges are your clients who have experienced your services. This makes their marketing value incredibly powerful giving all the shortlisted and winning firms an extra weapon in the battle on the high street.  Congratulations to all the winners, they thoroughly deserve their success”.

This is the latest in a series of wins for the Countrywide Group. Earlier on in the year, Countrywide won awards at the ESTAS for Best Large Estate Agency Group and Best Large Lettings Agency, both in recognition of the businesses commitment to exceptional customer service.