COVID-19 UPDATE (updated 21/05/2020)
WE ARE HERE TO HELP GET BRITAIN MOVING AGAIN
Here at Countrywide Conveyancing Services, we are continuing to monitor the impact of COVID-19 and are following Government guidelines in order to protect our staff and ensure a continued service to our clients.
The safeguarding of our staff is of paramount importance and we are continuing to expand our agile working structure allowing our staff to work securely and safely from home.
The Government has recently issued updated guidelines on moving home in England, a link to the latest guidelines can be found here. Whilst in Wales there are stricter measures in place, for more information click on moving in Wales. Despite the on-going external disruption, we are continuing to exchange and complete during this period in accordance with the guidelines separately issued for England and Wales.
If you are expecting to exchange and complete imminently, and you have not heard from us, please contact your Legal Team.
If you are not yet close to exchange, don’t worry. You may not hear from us as quickly as we would like but rest assured your move is important to us and we are doing what we can to progress it. If you have left us a message on the Connect portal, we will know about it and we will respond to you just as quickly as we can. Your patience and co-operation will really help us to get all our customers moving.
HELP US, HELP YOU
With our implementation of home working and to mitigate the risk posed by the current Pandemic, we will be sending all correspondence where possible by e-mail. When you are required to send correspondence to us, send hard copies only where it is absolutely necessary – for example original signed documentation.
Should you require assistance or have any concerns, please click on the link to contact us
HEIGHTENED RISK OF FRAUD
This can often be an opportune time for fraudsters to take advantage in times of intense disruption.
WE WOULD LIKE TO TAKE THIS OPPORTUNITY TO ASK YOU TO TAKE EXTRA CARE, IN PARTICULAR WHEN MAKING PAYMENTS TO US OR RECEIVING FUNDS FROM US. WE ASK YOU TO BE PARTICULARLY VIGILANT AND TAKE NOTE OF THE FOLLOWING;
- We will NEVER amend our bank account details mid-transaction
- Always confirm money transactions verbally with us, and never rely exclusively on email communication
- Treat any communications from new or unrecognised sources, particularly any communications that express urgency or require you to move quickly, with extreme caution. Always check with us first.
The Council for Licensed Conveyancers has also published guidance on re-opening the housing market safely, offering practical guidance in preparation for and during your home move. Click here to read more.