Covid-19 Advice & FAQs

For added peace of mind, we thought we’d put together some advice & FAQs which might help to answer your queries or concerns at this difficult time.

Buyer FAQs

  • Official government advice across England, Scotland and Wales is that the housing market should remain open subject to adherence of published safety guidelines. You can therefore still move home during the current lockdown. Estate and letting agents and removal firms can continue to work.

    Where possible colleagues we will be working from home. Where this isn’t possible our branches will be staffed in order to assist with your home move.  

    The safety and wellbeing of colleagues and the public in reducing the spread of Covid-19 remains paramount. We will be working in accordance with government guidance in England, Scotland and Wales.

    Access to our offices will be by appointment only and so please ensure that you make arrangements with us via telephone or email before you visit to ensure that a colleague will be available to assist you. Please remember that you are required to wear a face covering before entering our premises and when attending appointments.

  • Yes, you can. Please talk to our Mortgage Team about how they can help you, they can conduct an appointment over the telephone and give you all the advice that you need on buying a home. You can contact them initially via e-mail on

  • Yes - You can access details of available properties on our "Buy" page. For further information on a specific property please contact your local branch.

  • Watch our video here

    Prior to the appointment, we will provide you with details of how it will be conducted and what is required to help keep everyone safe.

  • Watch our video here

    Booking your appointment

    • Prior to requesting an appointment you should, where possible, have already undertaken a virtual viewing in order to help avoid unnecessary appointments.
    • When making an appointment you will be asked if you or any of your household has shown symptoms of Covid-19 or has tested positive in the last 14 days. If yes then we will not be able to proceed with the appointment.
    • We are unable to provide transport to and from appointments.  

    The Appointment 

    • If anyone is presenting Covid-19 symptoms when we arrive at the property we will be unable to proceed.
    • You are requested to bring hand sanitiser with you and to use it before entering the property and again when you leave.
    • From arrival at the property, a 2m distance should be maintained between all persons.
    • We will seek to minimise the number of people in the same room at the same time.
    • Please avoid touching door handles, light switches and other surfaces wherever possible.
    • Time inside the property should be kept to a reasonable minimum. We are happy to answer any questions either outside of the property or over the telephone when we return to the office.
    • As few people as possible should be present at the property.
    • Please wear a face covering whilst on the appointment. We are unable to provide face coverings for you or to dispose of any that you have used at the appointment.    

    We may appear different

    • Our colleague will use hand sanitiser or will request to wash their hands upon arrival at the property; they will do the same before leaving.
    • Our colleague will be wearing a protective face
    • They may carry disinfectant spray with them and may need to use this for keys, their kit or even in some areas of the house if they feel they need to.


    • We will politely decline any offers of refreshments
  • We’re still available to support you with buying your dream house. We will keep you updated with progress via email and phone. If you need something urgently, please contact your local branch. You can also contact your solicitor for updates.

  • There is no reason to put your property purchase on hold at this time, in fact as well as seeing a demand in sales the latest data from Rightmove shows that the housing market remains strong at this time.  Our local property experts will always be here to go the extra mile to ensure that your purchase is successful.

Read our FAQs here

Buyer FAQs

Thinking of buying?

Buyer FAQ's

Seller FAQs

Got a property to sell?

Seller FAQ's

Tenant FAQs

Are you renting or looking to rent?

Tenant FAQ's

Landlord FAQs

Do you have a property to let?

Landlord FAQ's

Conveyancing FAQs

Any legal issues?

Conveyancing FAQ's

Surveying FAQs

Need to know the condition of a property before you buy?

Surveying FAQ's

Mortgage and Protection FAQs

Looking for a mortgage?

Financial Services FAQ's