Wednesday, July 4, 2012
Industry leaders have honoured Sue Spurgeon, Chief Operating Officer of Countrywide Conveyancing Services, as Conveyancing Business Leader 2012 at the British Mortgage Awards.
This award reflects Sue's instrumental role in driving further business success for Countrywide Conveyancing Services by streamlining processes, developing new systems and motivating the team.
Sue and her team designed and oversaw the implementation of a new IT case tracking and communication system for clients, which has made Countrywide one of the most advanced conveyancing services provider in the UK marketplace.
Countrywide has successfully secured major industry contracts from lenders in the last 12 months, a recognition that the marketplace has taken note of the Conveyancing division's innovation and experience in both scale panel management and the provision of high quality transactional conveyancing services.
Commenting on the award, Sue said; "I am delighted and proud to accept this prestigious award from industry peers on behalf of myself and the dedicated Conveyancing team at Countrywide. We will continue to do what we do best; driving innovation through investment in our technologies and processes, in order to set the standard for industry best practice and deliver excellent services to our customers. "
Alyn North, Managing Director, Countrywide Conveyancing Services, said; "Sue is committed to driving positive change for the Conveyancing division. She excels at keeping staff motivated, whilst also delivering superior business performance. Her passion for championing the customer position has shaped our strategy and helped Countrywide find new ways of enhancing our capabilities and services."
Sue has been with Countrywide since 2004, progressing from Manager of a Conveyancing Centre, to the role of Operations Director and ultimately Chief Operating Officer.
The prestigious British Mortgage Awards ceremony took place at the Westminster Park Plaza in London on Tuesday July 3rd 2012.
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